Слайд 0
7 Primary Drivers
of
Employee Engagement
Слайд 1
Rachel BitteChief People Officer
Jobvite
@rachelebitte
Rusty Lindquist
VP HCM Strategy & IP
BambooHR
@rustylindquist
Слайд 2
CEO’s rate human capital
as their top challenge
3 years in a row
McKinsey and the Conference Board
CEO Challenge 3016
Слайд 3
- Ram Charan
BUSINESSES
PEOPLE DO
don’t create value;
Слайд 4
War for talent
is increasingly
a defensive game.
Forcing us to optimize, engage, and retain our existing human resources.
Слайд 5
Слайд 6
HR’s Focus
HR spends less than 15% of its time as a strategic business partner, and spends most of it’s time dealing with the implementation and administration of HR policies and practices.
But when HR is involved, organizations function better, and are much more successful.
-Forbes
Слайд 7
Nearly one half of respondents rated their HR department as “not ready” to reskill itself to meet today’s business needs.
Only 8% of HR leaders have confidence in their HR teams
skills and abilities to
meet business demands.
Bersin, By Deloitte
Слайд 8
Evolution of HR
Business
Value
H
L
Strategic
Micro
Small
Mid
Large
Operational
Слайд 9
Evolution of HR
Business
Value
H
L
Strategic
Micro
Small
Mid
Large
Operational
Слайд 10
Employee Engagement
in the US is only
32%
Gallup
Слайд 11
Employee Engagement
in the US
Gallup
13%
Highly Engaged
26%
Actively Disengaged
Слайд 12
Companies with an engaged workforce outperform their competition, with
21%
Gallup
higher productivity
22%
higher profitability
Слайд 13
Companies with an engaged workforce outperform their competition, with
Gallup
147% in earnings per share
41% fewer quality defects
48% fewer safety incidents
28% less shrinkage
65% less turnover (low-turnover organizations)
25% less turnover (high-turnover organizations)
37% less absenteeism
Слайд 14
HR Professionals’ most important issue in 2015: Culture and Engagement
Bersin, By Deloitte
Слайд 15
Purpose Alignment
Help your people be inspired by a cause
DRIVER
Слайд 16
Inspiration
Engagement
VS
Слайд 17
Inspired Employees
are most productive
Dissatisfied
Satisfied
Engaged
Inspired
71
100%
144
225
Bain & Company and EIU Research, 2015
Productive Output
Слайд 18
Have a safe work environment
Have the tools, training, and resources to do their jobs well
Can get their jobs done efficiently, without excess bureaucracy
Are valued and rewarded fairly
Are pat of an extraordinary team
Have autonomy to do their jobs
Learn and grow every day
Make a difference and have an impact
Get meaning and inspiration from their company’s mission
Are inspired by the leaders in their company
Satisfied Employees…
Engaged Employees
Inspired Employees
Bain & Company
Слайд 19
Intrinsic
Extrinsic
VS
Слайд 20
Employer Brand
v
How
Outside-In (conventional)
Inside-Out (remarkable)
WHY
Values
Mission
Beliefs
Culture | Corp. Brand
HR Activities
Employee Perception
Candidate Perception
What
Слайд 21
1
Build a Narrative
Слайд 22
Hiring to the Brand
A good team starts with recruiting
Слайд 23
Engagement starts before a requisition is opened.
84 percent of jobseekers would consider another role at a company with an excellent reputation.
Слайд 24
Branding promotes what’s true for your company.
Слайд 25
Empower your interview teams to do the work.
Слайд 26
Make interviewing a 2-way street.
Слайд 27
Progress Inertia
People in motion tend to stay in motion
DRIVER
Слайд 28
We tend to be carried forward in life by the inertia of our past.
The Law of Inertia
Слайд 29
The Law of Inertia
Слайд 30
Inertia Killers
Path is
Unclear
Destination Ambiguity
Progress
Slows
Слайд 31
Inertia Killers
Path is
Unclear
Destination Ambiguity
Progress
Slows
Restate and refocus on the objective
Have a plan of attack
Divide work into small chuncks
Слайд 32
Task Autonomy
Making your own decisions matters
DRIVER
Слайд 33
Have a safe work environment
Have the tools, training, and resources to do their jobs well
Can get their jobs done efficiently, without excess bureaucracy
Are valued and rewarded fairly
Are pat of an extraordinary team
Have autonomy to do their jobs
Learn and grow every day
Make a difference and have an impact
Get meaning and inspiration from their company’s mission
Are inspired by the leaders in their company
Satisfied Employees…
Engaged Employees
Inspired Employees
Bain & Company
Слайд 34
It’s About Ownership
Слайд 35
Task to Skill Alignment
Getting to do what you do best
DRIVER
Слайд 36
COP Model
Competency
Opportunity
Passion
The sweet spot
Слайд 37
Optimizing for FLOW
Слайд 38
Aligning to Attributes
Слайд 39
Are your interviewers asking the right questions?
61 percent of employees say new job realities differ from expectations set during the interview process.
Слайд 40
Rewards & Recognition
Gamification at work
DRIVER
Слайд 41
Слайд 42
Reward to Retain
Organizations with recognition programs which are highly effective at enabling employee engagement had 31% lower voluntary turnover.
Bersin
Слайд 43
Recognition Matters
78% say recognition is a major motivator
52% aren’t satisfied with the recognition we receive
39% don’t feel appreciated at all
BambooHR
Слайд 44
Reward your best “recruiters”
Recognize your employees who put in the effort to refer their friends and colleagues.
Слайд 45
Celebrate success
as a company
Слайд 46
Friends at Work
Social gravity
DRIVER
Слайд 47
Employee Recruiting
Слайд 48
78% of recruiters find their best quality candidates through employee referrals
But do your employees know that?
Слайд 49
Enable every employee to be a recruiter.
78 percent of recruiters find their best quality candidates through employee referrals.
Слайд 50
56% of new hires feel
having a buddy or mentor
will help them be productive
more quickly.
Слайд 51
Employee referrals are
5x more likely to be hired
than any other candidate source.
Слайд 52
17% of employees who left a job
in the first six months said
a friendly smile or helpful coworker would have
made a difference.
Слайд 53
A Common Enemy
The enemy of my enemy is my friend
DRIVER
Слайд 54
Measure and Adapt
Слайд 55
Signal to noise ratio
Слайд 56
Increase Cycle Time
Intended Direction
Actual Direction
Don’t wait till here
Catch them here
And here
Слайд 57
eNPS
(Employee Net Promoter Score)
“On a scale of 1 to 10, how likely are you to recommend this company as a place to work?”
10
9
8
7
6
5
4
3
2
1
0
Promoters
Passives
Detractors
eNPS = Promoters (%) – Detractors (%)
Слайд 58
UP THEIR GAME
RIGHT NOW
perhaps more than in the last 20 years
HUMAN RESOURCE JOBS
are some of
THE MOST IMPORTANT
Roles in business, forcing HR to
Bersin, by Deloitte
Слайд 59
Follow BambooHR and Jobvite on social media:
bamboohr.com/blog | jobvite.com/blog/
Thank you!