7 Primary Drivers of Employee Engagement


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7 Primary Drivers of Employee Engagement


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Rachel Bitte Chief People Officer Jobvite @rachelebitte Rusty Lindquist VP HCM Strategy & IP BambooHR @rustylindquist


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CEO’s rate human capital as their top challenge 3 years in a row McKinsey and the Conference Board CEO Challenge 3016


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- Ram Charan BUSINESSES PEOPLE DO don’t create value;


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War for talent is increasingly a defensive game. Forcing us to optimize, engage, and retain our existing human resources.


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HR’s Focus HR spends less than 15% of its time as a strategic business partner, and spends most of it’s time dealing with the implementation and administration of HR policies and practices. But when HR is involved, organizations function better, and are much more successful. -Forbes


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Nearly one half of respondents rated their HR department as “not ready” to reskill itself to meet today’s business needs. Only 8% of HR leaders have confidence in their HR teams skills and abilities to meet business demands. Bersin, By Deloitte


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Evolution of HR Business Value H L Strategic Micro Small Mid Large Operational


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Evolution of HR Business Value H L Strategic Micro Small Mid Large Operational


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Employee Engagement in the US is only 32% Gallup


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Employee Engagement in the US Gallup 13% Highly Engaged 26% Actively Disengaged


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Companies with an engaged workforce outperform their competition, with 21% Gallup higher productivity 22% higher profitability


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Companies with an engaged workforce outperform their competition, with Gallup 147% in earnings per share 41% fewer quality defects 48% fewer safety incidents 28% less shrinkage 65% less turnover (low-turnover organizations) 25% less turnover (high-turnover organizations) 37% less absenteeism


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HR Professionals’ most important issue in 2015: Culture and Engagement Bersin, By Deloitte


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Purpose Alignment Help your people be inspired by a cause DRIVER


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Inspiration Engagement VS


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Inspired Employees are most productive Dissatisfied Satisfied Engaged Inspired 71 100% 144 225 Bain & Company and EIU Research, 2015 Productive Output


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Have a safe work environment Have the tools, training, and resources to do their jobs well Can get their jobs done efficiently, without excess bureaucracy Are valued and rewarded fairly Are pat of an extraordinary team Have autonomy to do their jobs Learn and grow every day Make a difference and have an impact Get meaning and inspiration from their company’s mission Are inspired by the leaders in their company Satisfied Employees… Engaged Employees Inspired Employees Bain & Company


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Intrinsic Extrinsic VS


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Employer Brand v How Outside-In (conventional) Inside-Out (remarkable) WHY Values Mission Beliefs Culture | Corp. Brand HR Activities Employee Perception Candidate Perception What


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1 Build a Narrative


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Hiring to the Brand A good team starts with recruiting


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Engagement starts before a requisition is opened. 84 percent of jobseekers would consider another role at a company with an excellent reputation.


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Branding promotes what’s true for your company.


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Empower your interview teams to do the work.


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Make interviewing a 2-way street.


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Progress Inertia People in motion tend to stay in motion DRIVER


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We tend to be carried forward in life by the inertia of our past. The Law of Inertia


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The Law of Inertia


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Inertia Killers Path is Unclear Destination Ambiguity Progress Slows


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Inertia Killers Path is Unclear Destination Ambiguity Progress Slows Restate and refocus on the objective Have a plan of attack Divide work into small chuncks


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Task Autonomy Making your own decisions matters DRIVER


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Have a safe work environment Have the tools, training, and resources to do their jobs well Can get their jobs done efficiently, without excess bureaucracy Are valued and rewarded fairly Are pat of an extraordinary team Have autonomy to do their jobs Learn and grow every day Make a difference and have an impact Get meaning and inspiration from their company’s mission Are inspired by the leaders in their company Satisfied Employees… Engaged Employees Inspired Employees Bain & Company


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It’s About Ownership


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Task to Skill Alignment Getting to do what you do best DRIVER


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COP Model Competency Opportunity Passion The sweet spot


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Optimizing for FLOW


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Aligning to Attributes


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Are your interviewers asking the right questions? 61 percent of employees say new job realities differ from expectations set during the interview process.


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Rewards & Recognition Gamification at work DRIVER


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Reward to Retain Organizations with recognition programs which are highly effective at enabling employee engagement had 31% lower voluntary turnover. Bersin


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Recognition Matters 78% say recognition is a major motivator 52% aren’t satisfied with the recognition we receive 39% don’t feel appreciated at all BambooHR


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Reward your best “recruiters” Recognize your employees who put in the effort to refer their friends and colleagues.


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Celebrate success as a company


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Friends at Work Social gravity DRIVER


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Employee Recruiting


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78% of recruiters find their best quality candidates through employee referrals But do your employees know that?


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Enable every employee to be a recruiter. 78 percent of recruiters find their best quality candidates through employee referrals.


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56% of new hires feel having a buddy or mentor will help them be productive more quickly.


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Employee referrals are 5x more likely to be hired than any other candidate source.


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17% of employees who left a job in the first six months said a friendly smile or helpful coworker would have made a difference.


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A Common Enemy The enemy of my enemy is my friend DRIVER


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Measure and Adapt


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Signal to noise ratio


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Increase Cycle Time Intended Direction Actual Direction Don’t wait till here Catch them here And here


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eNPS (Employee Net Promoter Score) “On a scale of 1 to 10, how likely are you to recommend this company as a place to work?” 10 9 8 7 6 5 4 3 2 1 0 Promoters Passives Detractors eNPS = Promoters (%) – Detractors (%)


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UP THEIR GAME RIGHT NOW perhaps more than in the last 20 years HUMAN RESOURCE JOBS are some of THE MOST IMPORTANT Roles in business, forcing HR to Bersin, by Deloitte


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Follow BambooHR and Jobvite on social media: bamboohr.com/blog | jobvite.com/blog/ Thank you!


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