Slide 0
7 Primary Drivers
of
Employee Engagement
Slide 1
Rachel Bitte Chief People Officer
Jobvite
@rachelebitte
Rusty Lindquist
VP HCM Strategy & IP
BambooHR
@rustylindquist
Slide 2
CEO’s rate human capital
as their top challenge
3 years in a row
McKinsey and the Conference Board
CEO Challenge 3016
Slide 3
- Ram Charan
BUSINESSES
PEOPLE DO
don’t create value;
Slide 4
War for talent
is increasingly
a defensive game.
Forcing us to optimize, engage, and retain our existing human resources.
Slide 5
Slide 6
HR’s Focus
HR spends less than 15% of its time as a strategic business partner, and spends most of it’s time dealing with the implementation and administration of HR policies and practices.
But when HR is involved, organizations function better, and are much more successful.
-Forbes
Slide 7
Nearly one half of respondents rated their HR department as “not ready” to reskill itself to meet today’s business needs.
Only 8% of HR leaders have confidence in their HR teams
skills and abilities to
meet business demands.
Bersin, By Deloitte
Slide 8
Evolution of HR
Business
Value
H
L
Strategic
Micro
Small
Mid
Large
Operational
Slide 9
Evolution of HR
Business
Value
H
L
Strategic
Micro
Small
Mid
Large
Operational
Slide 10
Employee Engagement
in the US is only
32%
Gallup
Slide 11
Employee Engagement
in the US
Gallup
13%
Highly Engaged
26%
Actively Disengaged
Slide 12
Companies with an engaged workforce outperform their competition, with
21%
Gallup
higher productivity
22%
higher profitability
Slide 13
Companies with an engaged workforce outperform their competition, with
Gallup
147% in earnings per share
41% fewer quality defects
48% fewer safety incidents
28% less shrinkage
65% less turnover (low-turnover organizations)
25% less turnover (high-turnover organizations)
37% less absenteeism
Slide 14
HR Professionals’ most important issue in 2015: Culture and Engagement
Bersin, By Deloitte
Slide 15
Purpose Alignment
Help your people be inspired by a cause
DRIVER
Slide 16
Inspiration
Engagement
VS
Slide 17
Inspired Employees
are most productive
Dissatisfied
Satisfied
Engaged
Inspired
71
100%
144
225
Bain & Company and EIU Research, 2015
Productive Output
Slide 18
Have a safe work environment
Have the tools, training, and resources to do their jobs well
Can get their jobs done efficiently, without excess bureaucracy
Are valued and rewarded fairly
Are pat of an extraordinary team
Have autonomy to do their jobs
Learn and grow every day
Make a difference and have an impact
Get meaning and inspiration from their company’s mission
Are inspired by the leaders in their company
Satisfied Employees…
Engaged Employees
Inspired Employees
Bain & Company
Slide 19
Intrinsic
Extrinsic
VS
Slide 20
Employer Brand
v
How
Outside-In (conventional)
Inside-Out (remarkable)
WHY
Values
Mission
Beliefs
Culture | Corp. Brand
HR Activities
Employee Perception
Candidate Perception
What
Slide 21
1
Build a Narrative
Slide 22
Hiring to the Brand
A good team starts with recruiting
Slide 23
Engagement starts before a requisition is opened.
84 percent of jobseekers would consider another role at a company with an excellent reputation.
Slide 24
Branding promotes what’s true for your company.
Slide 25
Empower your interview teams to do the work.
Slide 26
Make interviewing a 2-way street.
Slide 27
Progress Inertia
People in motion tend to stay in motion
DRIVER
Slide 28
We tend to be carried forward in life by the inertia of our past.
The Law of Inertia
Slide 29
The Law of Inertia
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Inertia Killers
Path is
Unclear
Destination Ambiguity
Progress
Slows
Slide 31
Inertia Killers
Path is
Unclear
Destination Ambiguity
Progress
Slows
Restate and refocus on the objective
Have a plan of attack
Divide work into small chuncks
Slide 32
Task Autonomy
Making your own decisions matters
DRIVER
Slide 33
Have a safe work environment
Have the tools, training, and resources to do their jobs well
Can get their jobs done efficiently, without excess bureaucracy
Are valued and rewarded fairly
Are pat of an extraordinary team
Have autonomy to do their jobs
Learn and grow every day
Make a difference and have an impact
Get meaning and inspiration from their company’s mission
Are inspired by the leaders in their company
Satisfied Employees…
Engaged Employees
Inspired Employees
Bain & Company
Slide 34
It’s About Ownership
Slide 35
Task to Skill Alignment
Getting to do what you do best
DRIVER
Slide 36
COP Model
Competency
Opportunity
Passion
The sweet spot
Slide 37
Optimizing for FLOW
Slide 38
Aligning to Attributes
Slide 39
Are your interviewers asking the right questions?
61 percent of employees say new job realities differ from expectations set during the interview process.
Slide 40
Rewards & Recognition
Gamification at work
DRIVER
Slide 41
Slide 42
Reward to Retain
Organizations with recognition programs which are highly effective at enabling employee engagement had 31% lower voluntary turnover.
Bersin
Slide 43
Recognition Matters
78% say recognition is a major motivator
52% aren’t satisfied with the recognition we receive
39% don’t feel appreciated at all
BambooHR
Slide 44
Reward your best “recruiters”
Recognize your employees who put in the effort to refer their friends and colleagues.
Slide 45
Celebrate success
as a company
Slide 46
Friends at Work
Social gravity
DRIVER
Slide 47
Employee Recruiting
Slide 48
78% of recruiters find their best quality candidates through employee referrals
But do your employees know that?
Slide 49
Enable every employee to be a recruiter.
78 percent of recruiters find their best quality candidates through employee referrals.
Slide 50
56% of new hires feel
having a buddy or mentor
will help them be productive
more quickly.
Slide 51
Employee referrals are
5x more likely to be hired
than any other candidate source.
Slide 52
17% of employees who left a job
in the first six months said
a friendly smile or helpful coworker would have
made a difference.
Slide 53
A Common Enemy
The enemy of my enemy is my friend
DRIVER
Slide 54
Measure and Adapt
Slide 55
Signal to noise ratio
Slide 56
Increase Cycle Time
Intended Direction
Actual Direction
Don’t wait till here
Catch them here
And here
Slide 57
eNPS
(Employee Net Promoter Score)
“On a scale of 1 to 10, how likely are you to recommend this company as a place to work?”
10
9
8
7
6
5
4
3
2
1
0
Promoters
Passives
Detractors
eNPS = Promoters (%) – Detractors (%)
Slide 58
UP THEIR GAME
RIGHT NOW
perhaps more than in the last 20 years
HUMAN RESOURCE JOBS
are some of
THE MOST IMPORTANT
Roles in business, forcing HR to
Bersin, by Deloitte
Slide 59
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Thank you!
