Developing Good Operations Tools


The Presentation inside:

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Developing Good Operations Tools “If you build it, they will come.” James Turnbull @kartar @kartar 2015 1


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Who • VP of Engineering at Kickstarter • Advisor at Docker • Open source chap • Funny accent @kartar 2015 2


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The Art of Monitoring www.artofmonitoring.com @kartar 2015 3


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Who are you folks? @kartar 2015 4


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What's this NOT about? @kartar 2015 5


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What's this all about? @kartar 2015 6


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So why did Docker get the hype? • Docker solved real problems (relatively) elegantly. • Docker wasn't (primarily) built for its developers. • Adoption trumped features. @kartar 2015 7


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Everyone's a hater... @kartar 2015 8


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Empathy @kartar 2015 9


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Ask your customers what hurts @kartar 2015 10


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It's a product, Jim, but not as we know it @kartar 2015 11


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Good product I • Requirements. • Capabilities. • Limitations. @kartar 2015 12


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Good product II • Design. • Positioning. • UX/UI. • Visual character. @kartar 2015 13


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Write up a product specification @kartar 2015 14


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Research works @kartar 2015 15


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Try everything yourself @kartar 2015 16


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Assumption is the mother of all fuck ups @kartar 2015 17


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Build small and iterate @kartar 2015 18


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Everything and not the kitchen sink @kartar 2015 19


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Usability matters • Docs, docs, docs... • API exposition. • SDK, integration. @kartar 2015 20


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Marketing matters • A good looking site. • Real life examples. • Video tutorials. @kartar 2015 21


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Lifecycle • Care about feedback. • Care about maintenance. • Invest in customer services. @kartar 2015 22


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You are not the customer @kartar 2015 23


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Questions? @kartar http://www.artofmonitoring.com @kartar 2015 24


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