The 5 Superpowers of Facilitating Change

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ONE UNDERSTAND THE POWER OF PERSPECTIVE Chip Heath, in Switch, tells the story of hotel maids who clean 15 rooms per day: lifting, scrubbing, and pushing carts. In short, exercising. Yet, 67% of them Add a little bit of body text reported seldom exercising. They were already exercise superstars! "Since we cannot change reality, let us change the eyes which see reality." -- Nikos Kazantzakis

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TWO HARNESS THE POWER OF CREATIVE PROBLEM SOLVING Tim Brown, in Change by Design, highlights some of the greatest problems of history: delivering fresh water to imperial Rome, running a rail line through Great Britain, vaulting the dome of the Florence Cathedral. Problem solvers leveraged the challenge to inspire. "Change is the law of life. And those who look only to the past or present are certain to miss the future." -- John F. Kennedy

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THREE USE THE POWER OF AN OUTSIDE PERSPECTIVE Michael Wilkinson, in The Secrets of Facilitation, defines the role of the facilitator as a guide, bridge builder, and taskmaster. When you have a decision that needs to be made or you want to try a new protocol, finding an outside facilitator or consultant might be the best option. Everyone should understand how they're vested in the change. "The view from the top is totally distorted. If you only spend time with your directs, you have no perspective on what's really going on." --Dick Costolo

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FOUR Frameworks engage the energy of employees around shared vision! FIND POWER IN PUTTING PEOPLE FIRST In Change Management: The People Side of Change, Hiatt and Creasey recognize that organizational outcomes are a collective result of individual change. Understanding that, change management shouldn't be about mitigating loss. "The greatest danger in times of turbulence is not the turbulence--it is to act with yesterday's logic." --Peter Drucker

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FIVE POWER UP AND PLAN A key question is "How can I frame this situation so it brings out the good in people?" Whether a change is small or large, the key to successful change management is . . . managing it! Though you want to enlist the talents of the staff, a change manager should have a plan of how each step of the change will happen. "Change is hard because people wear themselves out. And that's the second surprise about change: What looks like laziness is often exhaustion." --Chip Heath

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RESOURCES Switch: How to Change Things When Change is Hard by Chip Heath Leading Change by Change by John Kotter Design by Tim Brown Change Management: The People Side of Change by Jeffrey Hiatt and Timothy Creasey The Secrets of Facilitation by Michael Wilkinson For more leadership tips and resources, visit!

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