The Rules of The Workplace


The Presentation inside:

Slide 0

Flickr / Phil Rogers The Rules of the Workplace How to improve the weekly grind


Slide 1

Flickr / Mike Carney Rule 1: Prioritise the customer’s work


Slide 2

Flickr / Mike Carney Don’t let the tyranny of the urgent: meetings e-mails powerpoint get in the way of the important


Slide 3

Flickr / Xiaojun Deng Rule 2: Don’t make your customers wait


Slide 4

Flickr / Xiaojun Deng They will either get mad or take their money elsewhere Neither is great for business


Slide 5

Flickr / Alan O’Rourke Rule 3: There is always more work than people


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Flickr / Alan O’Rourke Rule 3: There is always more work than people So fix the work


Slide 7

Flickr / Alan O’Rourke Rule 3: There is always more work than people Errr... Can’t stop, too busy


Slide 8

Flickr / Telmo32 Rule 4: Study the work


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Flickr / Telmo32 If you understand the work: you will be better at it and find it more interesting


Slide 10

Flickr / Telmo32 You might even get paid more


Slide 11

Flickr / Mzximvs VdB Rule 5: Understand how the work works


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Flickr / Mzximvs VdB Work works in all sorts of ways: •  •  •  •  Customers Procedures Queues Systems … Work is complicated If you don’t  understand it, why on earth would you think you can fix it?


Slide 13

Flickr / Allen Lai Rule 6: Standardise the work


Slide 14

Flickr / Allen Lai If everyone is working differently what is the best way?


Slide 15

Flickr / Allen Lai If there isn’t a standard how will you know you have improved?


Slide 16

Flickr / Marin Rule 7: If the work is important write it down


Slide 17

Flickr / Marin If it isn’t written down (drawn up, photographed or mapped out) How are your staff supposed to know what to do? Word of mouth?


Slide 18

Flickr / Duncan C Rule 8: Train your staff


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Enough said? Flickr / Duncan C


Slide 20

Flickr / Connectors Distribution Box Rule 9: Make the work easy


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Flickr / Connectors Distribution Box Make it: ü  Error proof ü  Tamper proof ü  Omission proof ü  Easy to teach ü  Forgiving ü  Durable ü  User friendly ü  Adaptable ü  Versatile Or just plain simple


Slide 22

Flickr / Royce Bair Rule 10: Build systems


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Flickr / Royce Bair A bad system will beat a good person


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Every time Flickr / Royce Bair


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Flickr / Anssi Koskinen Rule 11: Streamline the work


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Flickr / Anssi Koskinen Don’t hold the work back in queues or stocks or backlogs Let it flow


Slide 27

Flickr / Tim Green Rule 12: Find the bottleneck


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Flickr / Tim Green Don’t leave it empty


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Flickr / Doug Rule 13: Clean the workplace


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Flickr / Doug A place for everything and everything in its place


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Rule 14: Make the work obvious National Park Service / Alcatraz


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National Park Service / Alcatraz Somethings, you just need to…


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National Park Service / Alcatraz know


Slide 34

Flickr / Alan Cleaver Rule 15: Remove the waste


Slide 35

Flickr / Alan Cleaver It will cost you in the end


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Rule 16: Communicate Flickr / http://underclassrising.net/


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Flickr / http://underclassrising.net/ Listen to your customers and employees, then tell them what is going on


Slide 38

Flickr / Phil Roeder Rule 17: Look at the evidence


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Flickr / Phil Roeder The work place is alive with data, facts and evidence You won't fix the work if you don't use the evidence


Slide 40

Flickr / Hamed Parham Rule 18: Talk about the work


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Flickr / Hamed Parham Discuss the “what” not the “who” “Who caused that?” and “What caused that?” might sound the same, but the answers you will get are a million miles apart


Slide 42

Flickr / Tobi Gaulke Rule 19: Look After the workforce


Slide 43

Flickr / Tobi Gaulke Karma never loses an address


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Flickr / Nigel Goodman Rule 20: Persistence pays


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Flickr / Nigel Goodman Quick fixes won’t improve anything


Slide 46

Flickr / Ken Rowland Follow the rules and next Monday morning won’t be such a towering drama You might even enjoy it


Slide 47

Flickr / Todd For more blindingly obvious observations about work visit www.squawkpoint.com


Slide 48


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