Koreen Pagano Director, Product Management, lynda.com at LinkedIn Author of Immersive Learning @koreenpagano Tweet today’s session #SU310 #ATD2015 http://learningintandem.com What’s a PNL? Business Metrics for Learning Professionals
ROI Return on Investment $ Training $$$
not BIG data
Return on Investment What do you want in return? More money Less cost
What’s a PNL?
Cost Revenue Profitability
Metrics that DON’T matter.
Time in training. Courses completed. Passing scores. Number of attempts.
What do you value? Fast. Cheap. Good.
80% common business success metrics. 20% snowflake metrics.
Stakeholders. Employees. Customers.
Fast. Cheap. Good.
For each person... How do you measure success?
Performance metrics. Not learning metrics.
Learning metrics should match business metrics. Know what kind of snowflake you are. Speak the language of the business (metrics that matter).
Thank you. @koreenpagano [email protected] www.learningintandem.com www.lynda.com My book is available at the ATD Store or td.org/immerse!